This page is a complete, practical guide for Gujranwala Electric Power Company consumers who need to check, understand, manage, and track their electricity bills online. It is written for real users who arrive with urgent questions about their bill, payment, arrears, duplicate records, or digital services. The focus is clarity, accuracy, and step by step usability.
Check Your GEPCO Bill
The guide covers the official systems behind GEPCO billing, how digital inquiry actually works, what you can and cannot download, how previous bills are treated, how payments are recorded, and how new government tools like the Power Smart app fit into the overall ecosystem. Everything is structured so that a first time user can follow it easily while still giving experts enough detail to trust the information.
What GEPCO is and how its billing system works
Gujranwala Electric Power Company is a distribution company operating under the broader WAPDA and Power Division framework in Pakistan. It serves Gujranwala city and surrounding districts including Sialkot, Gujrat, Hafizabad, Narowal, Wazirabad, and several rural subdivisions. GEPCO does not generate electricity itself. Instead, it distributes power from the national grid to homes, businesses, and industries within its jurisdiction.
Billing is managed through the PITC database and integrated with the Customer Information System. Every consumer is assigned a unique reference number and consumer ID that links the meter, connection, sanctioned load, and billing history in one digital record. Bills are generated monthly based on meter readings, applicable tariff slabs, taxes, and fuel price adjustments set by NEPRA.
Each bill contains three core components. Energy consumption in units. Government taxes such as GST and electricity duty. Company adjustments such as fuel price adjustment or financing cost surcharge. Understanding these three layers is essential before trying to resolve disputes or estimate future bills.
How to check your GEPCO bill online
The most reliable way to check a bill is through the official digital bill inquiry system linked to the PITC database. Users enter their 14 digit reference number into the online portal to retrieve the current month bill. The system pulls data directly from GEPCO records, so the result is the same bill that would be printed and delivered physically.
Steps to check your bill online are simple. Open the bill inquiry page. Enter your reference number carefully without spaces. Submit the request. The system will display your billing month, due date, consumption, total payable amount, and breakdown of charges. You can then view or download the bill as a PDF for your records.
A common mistake is entering an incorrect reference number or mixing it with the consumer ID. These are different fields on the bill. The reference number is the key identifier for online access.
What you can and cannot download
GEPCO does not allow direct downloading of previous month bills as standalone files in most cases. This is a common point of confusion. However, this does not mean your billing history is unavailable.
If you did not pay your previous month bill, the outstanding amount is automatically added to your current month bill as arrears. When you download the current bill, it includes both the latest charges and any unpaid balance from earlier months. This ensures that the system always reflects the true amount due.
Inside the current bill, there is also a section that shows a one year billing summary. This table lists each month, units consumed, amount billed, and amount paid. It effectively functions as your digital payment history even if you cannot download each past bill separately.
If you absolutely need a specific old month bill in its original format, the practical route is to contact GEPCO directly at your local subdivision office or customer service center. They can retrieve archived records from their internal system upon request.
Understanding your bill line by line
A typical GEPCO bill contains several important fields that users must understand to avoid confusion.
Billing month shows which period the charges cover. The due date indicates the last day for payment without a late surcharge. Units consumed reflect your meter reading difference from last month to this month. Tariff category identifies whether you are domestic, commercial, or industrial.
Fuel price adjustment appears frequently and changes every month based on national fuel costs. General Sales Tax is charged as a percentage of energy charges. Electricity duty applies in many regions as a provincial tax. TV fee may appear in some domestic bills.
Arrears appear only if you missed a previous payment. Late payment surcharge applies if you pay after the due date. Security deposit adjustments may appear for new connections or load changes.
GEPCO duplicate bill and records
Even if you lose your physical bill, you can still retrieve a duplicate version online. The duplicate bill is not a separate document. It is simply the digital version of the same bill stored in the PITC system.
To get a duplicate, you enter your reference number and download the current bill. That file is legally valid for payment and record keeping. Banks and mobile wallets accept it the same way as a printed bill.
Your yearly billing record is accessible within the bill itself or through digital services like Power Smart. This record is extremely useful when disputing charges, applying for tax certificates, or verifying past payments.
How to pay your GEPCO bill
GEPCO supports multiple electronic payment methods alongside traditional bank payments. You can pay through online banking portals, mobile wallets like EasyPaisa and JazzCash, or bank apps that support utility payments.
After payment, confirmation does not always appear instantly in the GEPCO system. It can take several hours to one business day depending on the channel used. The safest practice is to keep your bank receipt or digital transaction ID until the paid status reflects in your account.
Some users pay through ERP employee portals or payroll systems if the meter is registered under an organization or government department. In such cases, payment verification follows a slightly different internal workflow.
Power Smart app and government digital services
The Government of Pakistan has launched the Power Smart app as a centralized digital platform for electricity consumers across all distribution companies. It works for GEPCO, LESCO, FESCO, IESCO, MEPCO, PESCO, HESCO, SEPCO, QESCO, TESCO, and other regional utilities.
To use the app, you select your distribution company and register with your name, email, phone number, CNIC, and a password. The app supports multiple languages including English, Urdu, Punjabi, Sindhi, Saraiki, Pashto, and Balochi, making it accessible nationwide.
Through Power Smart, users can check their bill, submit self meter readings, register complaints, request duplicate bills, pay bills, apply for new connections, request installment plans, update CNIC details, change the registered user name on a meter, track consumption trends, and view planned power outages.
The app effectively acts as a single digital window into the government electricity system rather than relying on separate portals for each function.
Self meter reading and accuracy
Power Smart allows consumers to submit their own meter readings. This is especially useful when official meter readers miss a visit or when bills are estimated rather than actual.
When submitting a reading, users must upload a clear photo of the meter showing the reading and serial number. The system verifies this before updating records. This reduces disputes and improves billing accuracy.
If your reading is significantly lower or higher than historical averages, the system may flag it for review before final bill generation.
New connections and net metering
For new electricity connections, GEPCO requires a formal application, demand notice payment, and verification of premises. Once approved, a meter is installed and linked to your consumer record.
Net metering is available for solar users who want to sell excess electricity back to the grid. This requires a bidirectional green meter and formal approval from GEPCO. Bills then show both import and export units separately.
Sanctioned load determines how much power your connection is officially allowed to draw. Exceeding this load can lead to penalties or required upgrades.
Complaints, helpline, and dispute resolution
If you have billing errors, excessive charges, or service issues, you can file a complaint through Power Smart, the GEPCO Complaint Management System, or your local customer service center.
Each complaint receives a tracking number. Users can monitor status online rather than repeatedly calling offices. Common issues include incorrect meter reading, billing mistakes, power outages, and transformer faults.
For serious disputes, visiting the subdivision office with your bill, payment receipts, and meter photos is often the fastest way to resolve matters.
Power outages and load management
GEPCO publishes planned outages and maintenance schedules through official channels and the Power Smart app. This helps consumers prepare in advance.
Unplanned outages due to faults, storms, or transformer failures are handled through emergency complaint systems. Reporting quickly can speed up response times.
How billing integrates with national policy
Tariffs are set by NEPRA, not GEPCO. This means price changes apply uniformly across distribution companies. Fuel price adjustment reflects national generation costs rather than local decisions.
Protected consumers receive lower slab rates for basic usage, while unprotected consumers pay higher rates beyond certain thresholds. This policy aims to support low income households.
Common problems and how to handle them
If your bill suddenly spikes, check whether it is based on estimated reading. Compare with your meter. If wrong, submit a self reading through Power Smart or file a correction request.
If your payment is not reflected, keep your bank receipt and wait up to one business day before escalating. If still unresolved, attach proof and lodge a complaint.
If your bill shows arrears you believe are incorrect, request a billing statement from GEPCO showing month by month records.
Data security and privacy
Your reference number and CNIC should not be shared publicly. Use only official portals and apps to avoid fraud. Fake websites sometimes mimic GEPCO pages to steal data.
Always verify that you are on an official or clearly labeled informational site before entering personal details.
Why this digital system matters
The shift toward online billing, mobile apps, and digital records reduces paperwork, improves transparency, and helps consumers manage electricity more effectively. It also creates a permanent digital trail of consumption and payments.
For website users, understanding this ecosystem makes it easier to troubleshoot problems without relying solely on physical offices.
Table of key digital tools
Tool Purpose
Online Bill Portal Check and download current bill
Power Smart App All in one consumer services
Bank Apps Pay bills electronically
Complaint System Track service issues
Net Metering Portal Manage solar exports
Final practical advice for users
Always keep your reference number saved. Download your current bill every month. Save payment receipts. Use Power Smart for readings and complaints. Visit your subdivision office only when digital options fail.
If you follow these steps consistently, managing your GEPCO account becomes predictable rather than stressful.
This page serves as your central reference for everything related to GEPCO online billing, digital services, and consumer rights within the Gujranwala region and the broader national electricity framework.